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Director of Customer Service #5019
for a specialty film manufacturer located in New England
The position reports to the Vice President of Sales and Marketing and have Global responsibility for the Customer Service function with 5 direct and 20 indirect reports in three locations (US, UK Hong Kong) The primary objective is to be an effective and efficient conduit for information between the customer, operations and the field sales force. This position has responsibility for ensuring exceptional customer satisfaction through responsive, well managed and coordinated people, processes and systems globally. Through the global integration and alignment of inside sales and customer account services, to 1) meet Customer expectations for service excellence to ensure the maintenance of existing business, 2) support Sales efforts to win new business by accelerating the conversion of identified and qualified sales opportunities into orders, and 3) support Operations efforts to optimize operational efficiency by delivering timely and reliable information and two-way communication.
Product Development Engineer #3501
for a textile medical device manufacturer located in New England
This position will work on a wide range of projects that brings medical device customers ideas to life using reabsorbable and non-reabsorbable fibers to manufacture braids, knits, woven, or non-woven structures to meet specific customer needs. This position will provide technical customer service support and work closely with sales and customer engineering staffs to conceptualize and design new products, and to improve products and to evaluate new raw materials. This position will also provide design, engineering support and manufacturing services; engage clients at the product conceptualization phase, and guide programs through to commercialization and recurring production. Our manufacturing capabilities include braiding, knitting, weaving and non-wovens in small lots through to full scale production.
Plant Manager #1354
for a major specialty colorant manufacturer located in Texas
This position is responsible for providing leadership and vision to direct the production, laboratory, maintenance, customer service, and administrative office. The primary objective is to supply customers with the product and services they require while operating within a defined budget to meet the corporation goals and objectives. Position has budget responsibilities up to $5,000,000 and no revenue responsibilities.
Technical Manager #5120
for a major resins manufacturer located in New England
This position is responsible for leading the Technical Service and Plant support of the TPE plant. This person will prioritize and communicate the technical needs and direction of the plant. This includes providing technical leadership for direct reports (chemist and technicians) and colleagues, understanding customer requirements, formulating for applications, performing appropriate tests, maintaining product quality and supporting production issues when appropriate.